Return & Refund Policy
Last Updated: August 2026
At Kridha Jewels, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
30-Day Return Policy
We accept returns within 30 days of the delivery date for eligible items.
To qualify for a return, your bracelet must be:
Unused and unworn
In its original condition
Returned with the original packaging
Accompanied by proof of purchase
Non-Returnable Items
The following items are not eligible for return or exchange:
Custom-made or personalized bracelets
Engraved jewelry
Final sale or clearance items
Gift cards
Items damaged due to misuse, accidents, or improper care
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
Your order number
Photos of the item
Photos of the packaging
We will review your request and provide a replacement or full refund if approved.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status.
If approved:
Refunds are issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We replace items only if they are:
Defective
Damaged during shipping
Incorrectly shipped
If you need an exchange, please contact us before sending your item back.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our mistake (damaged, defective, or incorrect item).
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages without tracking.
Order Cancellation
Orders may be canceled within 12 hours of purchase.
Once production or shipping has begun, orders cannot be canceled.
Return Process
- Contact our support team with your order number.
- Wait for return authorization and instructions.
- Ship the bracelet in its original packaging.
- Once received and inspected, your refund or exchange will be processed.
Need Help?
If you have any questions regarding returns or refunds, please contact us.
Email: moissanitebycarat@gmail.com
Response Time: Within 24 business hours